Frequently Asked Questions
Here you'll find answers to the most common questions about our services, processes, and policies. We've gathered this information to help you get the clarity and support you need — quickly and easily.
What are QR code menus?
QR code menus are digital menus that customers access by scanning a QR code with their smartphone. Instead of using physical menus, diners view the menu on their device, often as a PDF, website, or interactive ordering system. Some QR code menus are static (fixed content), while others are dynamic (editable, trackable, and integrated with ordering and payment systems). They improve hygiene, reduce printing costs, and streamline service. Are you considering one for your restaurant?
Are QR code menus free?
QR code menus can be free or paid. Free options include static QR codes linking to a PDF or website, but they can’t be edited after creation. Paid options, like MENU TIGER, offer dynamic QR codes that allow menu updates, ordering, payments, and analytics. If you need a simple, non-editable QR code, you can create one for free. For more advanced features, a paid solution is required.
How do I get a QR code for my menu?
You can get a QR code for your menu in three simple steps:
- Create or Upload Your Menu – Use a website, Google Drive, or a digital menu platform like MENU TIGER.
- Generate a QR Code – Use a free QR code generator for a static link or a paid service for a dynamic, editable QR code.
- Print & Display It – Download the QR code, print it on table tents, menus, or posters, and place it where customers can scan easily.
How do I scan a menu QR code with a smartphone?
Here’s how to scan a menu QR code with a smartphone:
- Open the Camera App – Most modern smartphones can scan QR codes directly using the camera
- Point the Camera at the QR Code – Hold your phone steady so the QR code is clear.
- Tap the Notification – A link will appear; tap it to open the menu or website.
If your camera doesn’t scan QR codes, use Google Lens (Android) or the Control Center QR scanner (iPhone).
What is an online food ordering system?
An online food ordering system lets customers browse menus, place orders, and pay online. It’s usually available through a website, app, or QR code. For example, the MENU TIGER system's digital ordering services speed up ordering, reduce errors, and boost sales.
What are the four types of ordering systems?
The four types of ordering systems are:
- In-house Ordering – Customers order directly at the counter or table.
- Online Ordering – Customers order via a website or app.
- Phone Ordering – Customers call to place their order.
- Delivery Ordering – Orders are placed for delivery through third-party services or directly with the restaurant.
QR code ordering system for restaurants allows customers to scan a QR code with their phone to view the menu, place orders, and pay directly from their device. It eliminates the need for physical menus and reduces wait times by streamlining the ordering process. Customers can order and pay without interacting with staff, improving efficiency and hygiene.
Do you have a POS system?
Yes, MENU TIGER has an active Loyverse POS integration. This feature syncs the POS to streamline orders, track sales, and manage payments through the digital menu.
What mobile payment integrations does MENU TIGER currently support?
MENU TIGER currently supports mobile payment integrations with PayPal, Stripe, and Adyen. On Stripe, Apple Pay and Google Pay are enabled by default.
Are your subscriptions based on a number of tables or a number of stores?
Our subscriptions are based on features, number of tables, and number of stores paid monthly or yearly.
Can I update my plan at any time?
Yes, you can update your current subscription plan at any time. Currently, we have four subscription plans: Freemium (Free trial version), Regular ($17 monthly), Advanced ($46 monthly), and Premium ($119 monthly).
How do I place an order with a QR code?
Here’s how to order using QR code menus:
- Choose a QR code scanner app.
- Select your food and drink orders on the digital menu landing page.
- Complete the payment on the same page or through a restaurant staff.
What system do restaurants use to take orders?
Restaurants take customer orders using an interactive restaurant order system like MENU TIGER, a cloud-based system, or a traditional point-of-sale (POS) system.
What is the best marketing strategy for restaurants?
Focusing on building or improving your online presence is the best marketing strategy for restaurants. Data from restaurant marketing statistics proved that engaging with customers via social media, having a navigable website, setting up a Google Business Profile and other online review sites, and sending regular newsletters help increase sales.
How do you craft a menu in style?
In creating your menu, you should incorporate restaurant menu design tips to make it appealing to customers. If you want a stylish menu, consider the typography, color scheme, high-quality images, organized layout, and short descriptions for each menu item.
Are QR code menus here to stay?
Contrary to widespread predictions online, QR code menus are here to stay. Sixty-three percent of restaurant owners still want to invest in QR codes for contactless ordering and payment services. Additionally, the MENU TIGER database saw a 37.6% boost in their QR code menu users, proving that 78% of diners still enjoy QR code ordering.
Why do people dislike QR codes?
The consumers’ " I hate QR code menus " testimonial is backed by multiple claims that the barcode technology undermines the dining experience. However, various trends and news from the hospitality industry still underscore the growing number of QR code menu usage.
How difficult is it to find success in the restaurant industry?
Owning and managing a restaurant requires hard work for it to be successful. But despite the growing competition and volatile market, it's not hard to overcome the struggles. According to recent restaurant failure rate statistics , only 17% of restaurants face challenges in their first year, and about 51% survive the fifth year in the industry.
How effective is social media marketing for restaurants?
Social media is one of the most effective channels for marketing and converting common onlookers into regular customers. Recent restaurant social media statistics revealed that 50% of customers chose to dine in a restaurant after seeing engaging posts and recommendations via social media, 55% of TikTok users visit a restaurant after viewing the menu through the platform, and nearly 75% Facebook users rely on the app when choosing restaurants.
How do I make a food truck menu?
To make your food truck menu with MENU TIGER, you first have to create an account. Next, enter your business information to set it up. Lastly, navigate the dashboard and locate the “Menu” tab, where you can create an editable smart menu for your food truck business.
What is a mobile ordering app?
A paid or free mobile ordering app is software that allows customers to make and pay for their orders, which they may pick up or book for delivery. Some apps also offer other services, like scheduling and confirming reservations.
What is a restaurant tablet used for?
Tablets are portable devices that can be integrated with a digital ordering system. Servers can use the tablet menu when taking orders from table to table, or tablets can be attached to tables to facilitate a self-ordering service.
Can I modify my menu app landing page?
Yes, you can alter the MENU TIGER menu app landing page by selecting the font, color, images, and layout to fit your restaurant branding.
How do I scan a QR code for a menu?
There are three ways to scan a menu QR code using a smartphone: through the camera app, a third-party QR code scanner application, or a built-in QR code scanner.
Does MENU TIGER have printer integration?
Yes, you can integrate a printer with MENU TIGER for only 20$ per month. This allows you to connect your printer to our software and use it to print receipts for your orders.
Does MENU TIGER support multi-language translation?
Certainly! With our widespread market presence globally, MENU TIGER supports 19 languages. This feature enables restaurant operators to cater to international guests, ensuring effective communication for all users.
How do you create a QR code menu in MENU TIGER?
To create a MENU TIGER QR code menu, sign in to your account, customize the QR code in the “Store” tab, add a table, and then download and print it for customers to scan and access your menu.
How do I add my menu to MENU TIGER’s menu-building dashboard?
First, add the store venue with which you want to have a digital menu. Then, proceed to add your menu categories and descriptions. Finally, add your food list per store.
Can a digital menu be saved as a QR code?
Absolutely! You can store and save your digital menu as a customized QR code and let your customers scan them via smartphones, iPads, or tablets.
Can I add modifiers to my menu?
Yes, you can add modifiers to your menu categories and food items. In this way, you can have the flexibility to sell your dishes how your customers want it.
What happens to my account after the free trial ends?
After your free trial ends, you can still access your account, but the features will be limited to those offered in the Freemium plan. To continue using the plan's features, settle your payment on your account's billing page.
Which payment methods do you accept when ordering from the menu?
Your customers can use:
- Stripe : Visa, Mastercard, American Express, bank contact, EPS, IDeal, Alipay,
- Paypal : Visa, Mastercard, American Express, Paypal balance, Pay in 4, Venmo.
- Adyen : Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, PayPal, Alipay, WeChat Pay, Klarna, Afterpay, Affirm.
- Braintree : Visa, Mastercard, American Express, Paypal, Venmo, Apple pay, google pay.
Is there a free plan?
Yes, MENU TIGER offers a Freemium plan that allows the management of one store with up to 10 tables/QR codes.
How are the subscription plans structured?
MENU TIGER provides several pricing options, including Freemium, Regular ($17/month), Advanced ($46/month), and Premium ($119/month) plans, each offering different features and capacities.
Are there hidden fees or transaction charges?
No, there aren’t. MENU TIGER upholds its commitment to helping business owners, so there are no commissions per order, setup fees, or contracts.
Can I update my menu without changing the QR code?
Yes, since the software user dynamic QR codes, you can update your menu without needing to regenerate the QR code.
Is customer data safe?
MENU TIGER outlines its data handling practices in its Privacy Policy, detailing how personal information is collected and used.
What if my QR code isn’t scanning?
Ensure the QR code is printed clearly and not damaged. Also, verify that the customer’s smartphone supports QR code scanning.
How do I contact support?
You can reach out through the Contact Us page on the website by filling out the provided form.
Can I get help setting up my menu?
Yes, MENU TIGER offers resources and guides on creating and editing your restaurant menu online. You can also contact customer support or social media handles.
My payments are not going through. What do I do?
There are multiple ways you can address this:
- Verify that your payment integration is set up correctly.
- Check with your bank or e-wallet provider.
- Check if you are connected to the internet. Relaunch or reload the MENU TIGER dashboard.
For assistance, you can refer to the integration guide or contact support.
What business establishments can use MENU TIGER?
Though MENU TIGER is designed for restaurants, cafes, bars, and other food service establishments, the customer database showed us that we can also serve retail and hospitality.
Can I add multiple locations under one account?
Yes, MENU TIGER allows the management of multiple store locations within a single account, depending on the subscription plan.
- Regular - Manage up to two stores for $17
- Advanced - Manage up to four stores for $46
- Premium - Manage up to 5 stores for $119
Can customers place orders without downloading an app?
Yes, your customers can scan the QR code and access the menu directly through their smartphone’s browser, camera app, or built-in QR code scanner without needing a third-party app.
Does it work for dine-in, takeout, and delivery?
MENU TIGER supports dine-in and takeout orders. Delivery services are only possible via integration using Zapier.
Is there a tutorial guide for new users?
Yes, you can access video or blog tutorials and guides that assist new users in setting up and managing their digital menus.