Customer Success Stories: How Restaurants, Cafes, Bars and Hotels Worldwide Improve Service with Menu QR Codes

McDonald’s increased its sales by 30% after the kiosk ordering rollout. The reason? Upselling, cross-selling, and promotional sales were smoothly integrated. Plus, customers found it convenient compared to talking one-on-one with a restaurant staff.

Indeed, digital ordering technologies are the future of restaurant operations.

Kiosks, tablet menus, and QR code menus take pride as 78% of diners reported a positive experience while using them, citing faster service, contactless convenience, and real-time menu updates as key benefits.

This means that technologies are a strategic asset for many top-performing restaurants and chains. 

MENU TIGER, an advanced restaurant menu QR code software, backs up the claims with an impressive list of restaurants and bars that effectively use their solution.

Businesses that upgraded their ordering operations with the MENU TIGER QR code menu system

Here are businesses from different industries across the globe showcasing menu QR codes in their establishments:

Cafés & Coffee Shops

Caffiend (Cairns, Australia)

Known for its speciality coffee and creative cafe culture, Caffiend serves both locals and tourists who are looking for a personalized coffee experience. 

Their use of a QR code ordering system lets their customers to customize their drinks, browse the menu at their own pace, and place orders directly from their smartphones.

This speeds up service, minimizes ordering errors, and allows staff to focus on delivering the warm hospitality the cafe is known for.

Google review rating: 4.6/5 

“ This has to be one of the best cafes I've been to in Cairns — quite possibly Australia. Top five, easily. “ 

Siargao Book Cafe (Philippines)

Siargao Book Cafe welcomes travelers and locals with a combined cafe, bookstore, and creative community hub. 

Offering a hybrid business model, the use of an all-in-one QR menu helps them to stay organized with their menu, modify their items, and translate their items to multiple languages.

This makes it easier for customers to find what they want while giving staff more time to provide personalized service.

Google review rating: 4.4/5 

“ It’s a nice place where you can truly feel the island vibe in a modern setting. It operates 24 hours, which makes it very convenient for both early visits and late-night stays. They accept both cash and credit card payments.” 

Artemisia (Buin, Chile)

Artemisia is a well-loved artisan cafe that offers handcrafted coffee, homemade pastries, and a cozy atmosphere for casual gatherings.

It’s known for its warm hospitality and handcrafted cuisine, and the Cafe’s enhanced service with a QR code menu ordering system. 

With this, guests instantly browse the latest offering, access updated prices, and view multilingual menus from their smartphones, creating a faster, more convenient ordering experience.

Google review rating: 4.8/5

“The sweets are spectacular, and the service and the ambiance are equally remarkable. The variety of sweets and the excellent prices make you want to return. “

Bibo Bar (Albania)

This is a stylish cafe and lounge that offers an authentic Italian cafe experience with rich espresso, creamy cappuccinos, freshly baked pastries, and a welcoming atmosphere.

The cafe’s use of a menu QR code and a contactless ordering system lets its customers browse the menu, place orders, and pay directly from their smartphones. 

This speeds up service, reduces wait times, and gives staff more time to provide attentive, personalized hospitality while delivering a smoother dining experience. 

Google review rating: 4.8/5

“Bibo Bar is, for me, a fantastic place. First of all, it has a very friendly staff. Secondly, it offers excellent service that I would rate 10/10. “

Mestiza Cafe (Miami, Florida)

Mestiza Cafe presents a vibrant cafe in the Brickell neighborhood, serving a diverse menu of Tex-Mex and Brazilian specialties, protein shakes, gourmet bowls, and other globally inspired dishes.

To complement it wide-rangin menu,  the cafe uses a QR code menu ordering to give diners instant access to its full menu with just a scan. 

They can order and pay at their own pace while the staff spends less time taking orders and more time providing the best customer service. 

Google review rating: 4.8/5

“First time here. The service was great, friendly, and quick. The selection is larger than expected, and the atmosphere was perfect.” 

Restaurants and bistros

Biang Bisztró Oktogon (Oktogon, Hungary)

Bringing in the authentic flavors of Xi’an to both locals and tourists, Biang Bisztró Oktogon is best known for its handmade noodles, flavorful soups, and traditional Chinese specialties.

More than that, enhancing their overall dining experience with a robust multilingual smart QR code. 

Guests view the menu in their preferred language to discover dishes and order with confidence, while the restaurant delivers faster service and accommodates a more diverse customer base.

Google review rating: 4.4/5 

“ The service and atmosphere are super awesome! 10/10 by far! And congratulations for using fresh homemade noodles.” 

Pizzeria ANTULA (Omiš, Croatia)

This family-run restaurant is located in the historic town of Omiš, Croatia, renowned for its handcrafted pizzas, fresh pasta, lasagna, and warm Italian hospitality. 

While preserving its traditional dining experience, the restaurant embraces restaurant tech like the digital menu ordering system that allows its guests to access and order right through their mobile phones.

This blend of heritage with digital innovation, this Pizzeria delivers the warmth of classic hospitality alongside the speed and convenience modern diners expect.

Google review rating: 4.8/5 

“ An excellent Italian restaurant — probably the best in Omiš, without exaggeration. The portions are large, and the food is served quickly. Friendly service. Payment by card or cash. Highly recommended!” 

Between the Buns (Thailand)

Between the Buns is a popularly known burger joint in Thailand, serving its customers with American-style smash burgers, chili cheese dogs, and crispy crinkle-cut fries made with high-quality ingredients.

To match the fast-casual dining concept, the restaurant adopts an online menu ordering system with a QR code. 

This self-service experience keeps the ordering process quick and hassle-free, helping their customers spend more time enjoying their meals while staff focus on preparing fresh, made-to-order comfort food.

Google review rating: 4.7/5

“Great burgers, tasty crispy fries, and a creative menu. The best burger I have ever eaten, very quick service! “

Brutal Pancakes (Bucharest, Romania)

Brutal Pancakes is another family-owned breakfast restaurant in Bucharest, widely known for its creatively sweet and savory pancakes, signature crepes, and cozy atmosphere.

To match its modern dining branding, the restaurant utilizes a digital menu accessed through a QR code, so guests can explore their options and order straight from their table at their own pace.

This gives diners more time to discover the restaurant’s unique breakfast creation while helping staff manage orders efficiently and deliver a smooth, enjoyable experience.

Google review rating:  4.6/5

“The service was quick and friendly, the place tidy and nicely designed, the toilets clean, the food arrived promptly and beautifully served.”

Sawaddee House (Gadong, Brunei)

This popular Thai restaurant is serving authentic favorites like Pad Thai, Green Curry, and Tom Yum Soup in a warm, welcoming setting.

For accessibility, the restaurant maximizes the digital menu’s multilingual support for guests to view menu descriptions in their preferred language.

This removes language barriers and helps both staff and customers to communicate and deliver the best service.

Google review rating: 4.2/5 

“The Best Tom.Yam in the world!Thai food and service Fantastic!”

Le Panda (Greenfield Park, Canada)

Le Panda has grown into a trusted name in Canada’s Chinese dining scene, offering a warm blend of authentic flavors and modern convenience.

The restaurant is known for its freshly made dumplings, comforting stir-fried dishes, and a menu that brings the true taste of China closer to locals and expatriates alike.

Beyond its signature dishes, the brand embraces modern solutions like a smart order management system to streamline service and keep operations efficient.

Google review rating: 4.5/5

“Excellent service, the food was very good and affordable.”

Bars, Lounges & Nightlife

Ayra's Bourbon Lounge (Wisconsin, USA)

Ayra’s Bourbon Lounge, an upscale bar in Wisconsin, USA, has become a local favorite. Known for its refined ambiance, the lounge offers an elegant space for both seasoned bourbon enthusiasts and casual patrons looking for a sophisticated night out.

The menu features expertly crafted cocktails and delectable small plates, making it ideal for after-work gatherings or special occasions.

 To add a modern touch to its classic charm, Ayra’s incorporates interactive QR code menus, so guests can have their personalized orders right through their mobile phones.

Google review rating: 5/5

“Great options, and it’s nice that you can see the drinks before buying it.”

Haze Hookah Lounge (Florida, USA)

Haze Hookah Lounge is the perfect sports bar for those seeking a laid-back atmosphere to enjoy hookah. 

With an extensive selection of flavors, this lounge caters to diverse customers looking for a relaxing social experience.

Guests who enjoy indoor sports and other recreational activities will not be distracted or disturbed, as they can place their orders via a QR code for each product. 

Google review rating: 4.4/5

“Customer service was amazing! My go-to spot in Miami now.”

Tootsie’s Cabaret (Miami, FL, USA)

Tootsie’s Cabaret is another well-known entertainment venue that offers an exciting nightlife experience through its live performances and vibrant ambiance. 

The cabaret features a range of shows, from music acts to themed performances, and is a favorite for those looking to enjoy an electrifying evening. 

With energetic entertainment, food, and drinks, as well as restaurant technology like QR codes, Tootsie promises a memorable and convenient night out. 

Google review rating: 4.5/5

“I love the food, and the service team did an amazing job catering to me.”

Saintmarc Bistro & Bar (Singapore)

Located in the bustling city of Singapore, this bistro and bar offers customers a fusion of Western and Asian cuisines in a stylish, relaxing setting. 

The menu includes a diverse range of food, from hearty pasta to unique Japanese-inspired creations, catering to a global audience. 

Known for its attentive service and chic interior design, Saintmarc Bistro & Bar has an excellent choice of incorporating restaurant technology like QR code menus to provide top-notch customer service without tweaking its designs. 

Google review rating: 4.6/5

“I had lunch here today as 2 pax and experienced a really delightful service, tasty food, decent portions, and nice ambiance! Highly recommended.” 

Bakeries & Dessert Shops

Som’s Homemade (Switzerland)

Som’s Homemade is a heartfelt home bakery inviting guests to rediscover the delights of traditional Swiss baking.

The bakery’s dedication to preserving traditional Swiss baking with handcrafted breads, savory tarts, and pastries made them put a mark on the map.

Adding to this exquisite craftsmanship is the tech adoption of QR code ordering, where customers browse the latest baked goods and seasonal offerings both in-store and through their social media channels — a flexible and effective way to showcase their menu.

Google review rating: 4.8/5

“The braided bread is always fresh, and the pastries are delicious. The staff are incredibly welcoming, and it's easy to browse their latest products before ordering.”

Chocolate Sarayi (Luanda, Angola)

Chocolate Sarayi is a haven for chocolate lovers, offering an array of artisanal desserts and beverage items crafted from high-quality chocolate. 

With its sophisticated table setting, customers can order through QR codes on table tents, where they can order decadent cakes, pastries, and hot cocoa. 

This surely hits the sweet tooth spot of those patrons. 

Google review rating:  4.4/5  

“Exceptional environment, taste, quantity, and service. Highly recommended.”

Hotels & Hospitality

Moeesy (Croatia)

Moeesy, Blue & Green Oasis is a five-star boutique hotel located along Hvar's scenic waterfront. With nearly 90 years of history, the hotel blends heritage and contemporary luxury.

With a menu QR code tool, it lets guests enjoy their stay with a scan of their menu, giving them the flexibility to dine at their own pace while allowing the hotel to maintain its premium image. 

This personalized service level makes it even more renowned to locals and tourists alike.

Google review rating: 4.9/5

“From the exquisite property, to the incredible & personal customer service, Hotel Moeesy is located about a 7-minute walk to Hvar's old town, where all the nightlife and restaurants are. “

ABC Hotel (Philippines)

ABC Hotel has redefined modern hospitality by combining world-class service, innovative technology, and immersive experiences.

The hotel further elevates its service using A QR code menu system across its restaurants. 

This digital solution complements well with the hotel’s technology-driven hospitality vision that creates a more connected and advanced personalized service for its guests.

Google review rating: 4.6/5

“Lives up to its reputation, booked the Presidential Suite, spacious and clean. The rooftop bar was outstanding, from the service to the food quality.”

Travel & Tourism

Blue Lagoon Cruises (Suva, Fiji)

Blue Lagoon Cruises is an award-winning cruise operator in Fiji, renowned for its boutique voyages through the Yasawa and Mamanuca Islands with premium accommodations and immersive cultural experiences.

To enhance their onboarding dining experience, the company uses an all-in-one online menu ordering system,so passengers conveniently access daily menus, beverage selections and specialty items.

This gives flexibility to explore dining options anytime during the cruise. 

Google review rating: 4.8/5

“The food and service were well above expectations. Would highly recommend this experience for anyone who wants a stress-free way to see such a beautiful part of the world.”

Entertainment & Experience Venues

The Aviator Lounge (Doha, Qatar)

The Aviator Lounge is Qatar’s first aviation-themed dining and entertainment venue, offering premium food and beverages alongside the country’s only Boeing 737-800NG flight simulator. 

This immersive experience is highlighted further with a smart QR code system that allows guests to instantly view the latest food and beverage offerings. 

 More than that,  digital menus make it easier for them to update limited-time promotions and pricing in real time.

Google review rating: 4.8/5

“The food and drinks were amazing, the service was great as well, and the best part was the stimulator part; it was so real, and I enjoyed every bit of it.”

Catering & Food Services

Ritz’s Kitchen (Singapore)

Ritz’s Kitchen has established itself as a trusted name in Singapore’s food and business landscape. It’s known for its freshly prepared, high-quality meals for daily bento sets for busy professionals and fully customized catering for events of any scale.

Ritz focuses on innovation and a customer-first approach. The brand integrates modern solutions like digital menu QR codes to streamline its ordering process.

This seamless digital experience enhances efficiency while they maintain the warmth and hospitality the kitchen is known for. 

Google review rating: 3.6/5

“Wide range menu, western, seafood, asian. Really nice food, and the staff are hardworking. Quite a nice place to chill for supper.”

So, why do these businesses use QR code menus from MENU TIGER?

Modern dining has brought a focus on convenience to diners from the moment they enter those doors.

One of the most sought-after is QR codes. A QR code menu forecast report says restaurants across the United States have adopted this technology at a staggering 150 percent rate. 

These restaurants use QR codes to make ordering easier. 

And the effect of this technology is quite promising. A 2022 Deloitte study found that customers tend to spend 20 percent more when using digital menu tech like QR codes. 

Additionally, the Modern Restaurant Management 2024 report indicated that self-serving ordering via QR codes significantly boosts sales by 35 percent and increases the average value by 12 percent, or $2 to $4. 

But there’s more than what it can do.

MENU TIGER, your online menu ordering system partner, brands this technology as the best assistant for restaurant owners. 

Here’s why: 

Advanced online ordering menu

MENU TIGER's online ordering menu provides users with tools to further improve the ordering experience:

• Customers access the online menu using a QR code. This eases long wait times and encourages ordering at their convenience.
• Customization options for both owners and guests. From the owners' perspective, they are able to categorize their menu items, offer add-ons, and upsells. In the same way, guests can customize their orders, whether adding additional cheese on top of their lasagna or trying out combo meals with drinks of their own choice.
• Discounts and tax-related functions directly reflect the menu once customers order them. It streamlines calculations and displays transparency to customers on how much they are paying for what.
• An AI menu maker to speed up building this online menu. Restaurant owners save time building their digital menu by just uploading a photo or a PDF file of their list of items into the AI menu maker, which automatically creates one for them.

Enhanced multilingual support

This smart menu software offers not just language support for customers but also for restaurant staff. 

With over 30 languages, the menu is efficiently presented to guests in their chosen language and shares the same convenience with staff, with 19 dashboard languages. 

With vast industries using MENU TIGER's restaurant ordering system, the multilingual tool makes it convenient for operators to accomodate foreign tourists, stretching out their revenue stream.

Efficient performance metrics

Real-time, comprehensive reports are one of the flagship features the ordering software offers to its customers.

With its September product updates and launches, this smart menu software now features a newly improved dashboard display that shows sales and order counts simultaneously at a glance. 

So, it will give you an initial forecast on how much you’ll make in a day and allow you to determine right away which of your food items is profitable. 

Restaurant marketing tools 

Managing your restaurant is not limited only to how advanced your ordering system is in achieving customer satisfaction, but also how well you do in marketing. 

Your customers need to have the right platform to connect with you effectively. 

Thus, effective restaurant marketing tools and solutions, like building your website, where you can link all your social media accounts, are a must.

But you don’t need complex coding to do that, as everything is designed with a user-friendly concept in mind, making it accessible even to beginners or those exploring part time coding jobs.

With a few clicks and inputs, you already have a restaurant website. The best part is that you can add your promotions as well. 

Vast integrations

Businesses spend less time switching between platforms and more time serving their customers.

The platform integrates with Square POS, Loyverse POS, Adyen, Zapier, and Canva to help them automate daily tasks, simplify payments, keep their orders organized, and maintain a consistent brand.

These integrations help them operate more efficiently while enhancing customer satisfaction.

Are you ready to upgrade? Sign up for MENU TIGER!

Restaurants across the globe are now shifting to easier, more convenient, and hassle-free dining from the conventional one. 

This is because of changing customer behaviors and practices regarding how they want to dine in—they want to relax and enjoy the whole experience without being pressured or waiting in line just to get their order done. 

With this very goal, MENU TIGER, a smart menu QR code software, is designed to help restaurant owners in this transition without having them break the bank or sacrifice their bottom line. 

Surely, this is the right wingman in achieving the best customer service in the market. 

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