Question 1

What is an online restaurant management system?

Accepted Answer

An online restaurant management system is an integrated digital platform that centralizes restaurant operations, including menu design, order processing through a point-of-sale (POS), online and QR code, sales tracking, and customer engagement. They empower restaurants to improve their operations with efficiency, accuracy, and real-time insights for sustainable growth.

Question 2

What are digital menus in an online restaurant management system?

Accepted Answer

Digital menus in an online management system are virtual menus accessed through QR codes on phones, tablets, or kiosks. These let guests browse, order, and pay instantly, while restaurants update items, track sales, and manage operations.

Question 3

Can a digital menu be saved as a QR code?

Accepted Answer

Absolutely! You can store and save your digital menu as a customized QR code and let your customers scan it via smartphones, iPads, or tablets.

Question 4

Are QR code menus free?

Accepted Answer

QR code menus can be free or paid. Free options include static QR codes linking to a PDF or website, but they can't be edited after creation. Paid options, like MENU TIGER restaurant management software, offer dynamic QR codes that allow menu updates, ordering, payments, and analytics. If you need a simple, non-editable QR code, you can create one for free. For more advanced features, a paid solution is required.

Question 5

What are the four types of ordering systems?

Accepted Answer

The four types of ordering systems are: In-house Ordering - Customers order directly at the counter or table. Online Ordering - Customers order via a website or app. Phone Ordering - Customers call to place their order. Delivery Ordering - Orders are placed for delivery through third-party services or directly with the restaurant. Moreover, an online restaurant management system for restaurants allows customers to scan a QR code with their phone to view the menu, place orders, and pay directly from their device. It eliminates the need for physical menus and reduces wait times by streamlining the ordering process. Customers can order and pay without interacting with staff, improving efficiency and hygiene.

Question 6

What mobile payment integrations does MENU TIGER currently support?

Accepted Answer

MENU TIGER currently supports mobile payment integrations with PayPal, Stripe, and Adyen. On Stripe, Apple Pay and Google Pay are enabled by default.

Question 7

Are your subscriptions based on a number of tables or a number of stores?

Accepted Answer

Subscriptions are based on features, number of tables, and number of stores, paid monthly or yearly.

Question 8

Can I update my plan at any time?

Accepted Answer

Yes, you can update your current subscription plan at any time. MENU TIGER has four subscription plans: Freemium (Free trial version) Regular ($17 monthly) Advanced ($46 monthly) Premium ($119 monthly) MENU TIGER also offers a 15% discount on all paid plans. If you're upgrading from the Free plan to the Regular plan, you can get it for $14 per month when billed annually.

Question 9

How do I place an order with a QR code?

Accepted Answer

Here's how to order using QR code menus: Choose a QR code scanner app. Select your food and drink orders on the digital menu landing page. Complete the payment on the same page or through a restaurant staff.

Question 10

Why are restaurants switching to QR codes?

Accepted Answer

Restaurants are switching to QR codes because these help cut costs and speed up service. Instead of reprinting menus every time a price or dish changes, staff can easily update the digital menu instantly.

Question 11

How do you create a QR code menu in MENU TIGER?

Accepted Answer

To create a MENU TIGER QR code menu, sign in to your account, customize the QR code in the "Store" tab, add a table, and then download and print it for customers to scan and access your menu.

Question 12

What if my QR code isn't scanning?

Accepted Answer

Ensure the QR code is printed clearly and not damaged. Also, verify that the customer's smartphone supports QR code scanning.

Question 13

Can I update my menu without changing the QR code?

Accepted Answer

Yes, since the software uses dynamic QR codes, you can update your menu without needing to regenerate the QR code.

Question 14

Does MENU TIGER have menu templates free of charge?

Accepted Answer

Yes, MENU TIGER provides ready-to-use digital menu templates for its website and digital menu. Templates have various designs you can choose from to align with your restaurant branding.

Question 15

What is a restaurant tablet used for?

Accepted Answer

Tablets are portable devices that can be integrated with a digital order management system. Servers can use the tablet menu when taking orders from table to table, or tablets can be attached to tables to facilitate a self-ordering service.

Question 16

Can I modify my menu app landing page?

Accepted Answer

Yes, you can alter the MENU TIGER menu app landing page by selecting fonts, colors, images, and layouts to match your restaurant branding.

Question 17

Does MENU TIGER have printer integration?

Accepted Answer

Yes, you can integrate a printer with MENU TIGER for only 20$ per month. This allows you to connect your printer to our software and use it to print receipts for your orders.

Question 18

Does MENU TIGER support multi-language translation?

Accepted Answer

Certainly! With our widespread market presence globally, MENU TIGER supports 19 languages, such as Spanish, French, German, Italian, Dutch, Arabic, Turkish, Bahasa Indonesian, and Portuguese.

Question 19

How do I add my menu to MENU TIGER's menu-building dashboard?

Accepted Answer

First, add the store venue, then proceed to add categories and descriptions. Finally, add your food list per store.

Question 20

Can I add modifiers to my menu?

Accepted Answer

Yes, you can add modifiers to your menu categories and food items. In this way, you can have the flexibility to sell your dishes how your customers want it.

Question 21

What happens to my account after the free trial ends?

Accepted Answer

After your free trial ends, you can still access your account, but the features will be limited to those offered in the Freemium plan. To continue using the plan's features, settle your payment on your account's billing page.

Question 22

Which payment methods do you accept when ordering from the menu?

Accepted Answer

Customers can use: Stripe: Visa, Mastercard, American Express, bank contact, EPS, IDeal, Alipay. PayPal: Visa, Mastercard, American Express, Paypal balance, Pay in 4, Venmo. Adyen: Visa, Mastercard, American Express, Apple Pay, Google Pay, Samsung Pay, PayPal, Alipay, WeChat Pay, Klarna, Afterpay, Affirm. Braintree: Visa, Mastercard, American Express, Paypal, Venmo, Apple pay, google pay.

Question 23

Is there a free plan?

Accepted Answer

Yes, MENU TIGER offers a Freemium plan that allows the management of one store with up to 10 tables/QR codes.

Question 24

How are the subscription plans structured?

Accepted Answer

MENU TIGER provides several pricing plans options, including: Freemium Regular: $14/ mo (billed annually) Advanced: $39/mo (billed annually) Premium: $101/ mo (billed annually)

Question 25

Does MENU TIGER charge commission fees on orders, and how fast are payouts processed?

Accepted Answer

No. MENU TIGER charges 0% commission on every order, so you keep the full value of your sales without platform commission fees. For payouts, the timing depends on the payment processor and your account's payout schedule.

Question 26

Is customer and transaction data secure on MENU TIGER?

Accepted Answer

Yes. MENU TIGER protects your business and guest data using industry-standard SSL encryption. All online payments are handled directly through secure, PCI-compliant payment gateways (like Stripe and PayPal), meaning customer card details are never stored on our servers.

Question 27

How do I contact support?

Accepted Answer

You can reach our customer support via email at menu-tiger@qrtiger.helpscoutapp.com and typically receive a reply within 30 minutes after sending your query. Or you can chat with our AI helpbot found at the bottom right of your dashboard.

Question 28

Can I get help setting up my menu?

Accepted Answer

Yes, MENU TIGER offers resources and guides on creating and editing your restaurant menu online. You can also contact customer support or social media handles.

Question 29

What should I do if the customer's payments do not go through?

Accepted Answer

Check if they are connected in a stable internet. Verify your payment gateways (e.g., PayPal, Stripe) are properly connected or set up in your integration settings. Ensure that the test mode is turned off and your API keys are valid. Refer to the integration guide or contact the customer support for assistance.

Question 30

I'm unable to subscribe or make a payment on Menu Tiger. What should I do to fix this?

Accepted Answer

Check your internet connectivity and reload the MENU TIGER dashboard. Ensure your billing card details are updated in your dashboard under Billing. Check with your bank or e-wallet provider. Contact the customer support if the subscription still fails.

Question 31

What business establishments can use MENU TIGER?

Accepted Answer

Though MENU TIGER is designed for restaurants, cafes, bars, and other food service establishments, our customer database shows we can also serve retail and hospitality.

Question 32

Do I need special hardware or terminals to use MENU TIGER?

Accepted Answer

No, there's no need for special hardware or a terminal to use MENU TIGER. Since it's a web-based and cloud-hosted digital platform, you can access it through a laptop, tablet, or mobile phone.

Question 33

Does it work for dine-in, takeout, and delivery?

Accepted Answer

MENU TIGER supports dine-in and takeout orders. Delivery services are only possible via integration using Zapier.

Question 34

Is there a tutorial guide for new users?

Accepted Answer

Yes, MENU TIGER provides video and blog tutorials to assist new users in setting up and managing digital menus.

Question 35

What is the best QR ordering system for restaurants?

Accepted Answer

Restaurants often struggle with slow service, manual order errors, and disconnected tools for their order workflows. The best QR code ordering system is one that combines digital menus, contactless ordering, payment processing, table management, and POS integration into a single platform. Using the right system, like MENU TIGER, restaurants can speed up service, improve order accuracy, and create a more seamless dining experience for both staff and customers.

Question 36

How do QR menus reduce restaurant labor costs?

Accepted Answer

Restaurants spend more on labor when staff must manually take orders, explain menus, and process payments. QR code menus reduce these repetitive tasks by allowing customers to browse menus, place orders, and pay directly from their mobile phones. As a result, restaurants can operate efficiently with leaner teams while reallocating staff to higher-value guest service tasks.

Question 37

Can QR ordering improve table turnover?

Accepted Answer

Yes. Slow ordering and payment processing can extend table occupancy and limit daily revenue. QR ordering system speeds up the customer journey by letting diners order as soon as they are ready and settle bills faster without waiting for staff or waiting in line at the counter. This leads to quicker table turnover, increased seating capacity and higher sales during peak hours.

Question 38

How do restaurants take orders without extra staff?

Accepted Answer

Many restaurants face staffing shortages because of rising labor costs that make traditional service models harder to sustain. Using a menu QR code, restaurants can take orders without adding staff since the menu is now accessible on the customers' devices. This helps businesses, particularly startups, to maintain service quality, reduce staff workload, and keep operations running smoothly even during busy periods.

Question 39

How do restaurants update menus instantly?

Accepted Answer

Printed menus make it difficult to quickly update, and above all, they are cost-demanding. QR code menus like MENU TIGER help restaurants update menu items, prices, descriptions and images from a centralized dashboard in real time. This ensures that customers always see the latest offerings while reducing printed costs and menu-related issues.

Question 40

What is the difference between static and dynamic QR menus?

Accepted Answer

Many businesses struggle to choose the right QR menu type for their operational needs. A static QR menu is linked to a fixed menu page, usually in PDF format or a website that stays the same once created and is not easily editable without generating a new code or replacing the linked file. Unlike the dynamic QR code menu, restaurants can edit and update menu items, adjust pricing, and change descriptions in real time without replacing a QR code. With this, a static menu works best for businesses that rarely change offerings, while dynamic menus are better for restaurants that need flexibility, faster updates and easier menu management.

Question 41

Does MENU TIGER support third-party POS systems?

Accepted Answer

Yes, MENU TIGER integrates with Square POS and Loyverse. For both, you connect through the Integrations Tab, select the POS, follow the setup prompts, and sync your menu.

Question 42

Does MENU TIGER have a built-in POS system?

Accepted Answer

Yes, MENU TIGER has a built-in POS system. It's a cloud-based point-of-sale that lets restaurants handle orders, payments, menus, inventory, and sales. The POS connects directly to MENU TIGER's existing digital menu and QR code ordering system, so orders placed through the QR code flow straight into the same view as everything else.

Question 43

Can I manage multi-location restaurants or franchises from one MENU TIGER dashboard?

Accepted Answer

Yes, you can manage multi-location restaurants in the MENU TIGER dashboard. Using a shared layout on the admin panel, you can instantly extend across all your restaurant locations. Instead of maintaining separate menu layouts for each branch, you can use a single unified format that applies across the entire chain.

Question 44

Do I need special hardware or terminals to use MENU TIGER?

Accepted Answer

No, there's no need for special hardware or a terminal to use MENU TIGER. Since it's a web-based and cloud-hosted digital platform, you can access it through a laptop, tablet, or mobile phone.

Question 45

Can MENU TIGER upsell or set up modifiers to increase order size?

Accepted Answer

Yes, you can add side dishes, drinks, pairings, and other items you wish to upsell or add to customize a menu.

Question 46

How do I convert my PDF or paper menu into an interactive QR code menu?

Accepted Answer

Use MENU TIGER's AI Menu Maker. You simply upload a PDF or image of your menu, and the software immediately converts it into a digital menu in just minutes.

Question 47

Can I add my MENU TIGER digital menu link to Google Maps and social media accounts?

Accepted Answer

Yes, on both. You can add your digital menu Link to Google Maps and social media accounts. In addition, MENU TIGER has built an option for you to link your social media channels within the system. Once you link them through the admin panel, they appear as clickable buttons at the bottom of your website and mobile landing page.

Question 48

Can customers leave feedback directly through the QR menu?

Accepted Answer

Yes. Customers can rate their visit and leave comments directly via the QR menu or the online ordering platform, letting them share their experience with a single tap.

Question 49

Does QR code ordering connect to the POS automatically?

Accepted Answer

Yes, once synced, they act as a single system.

Question 50

Can I track inventory?

Accepted Answer

Yes. Inventory can automatically decrease as products are sold.

Question 51

Does Menu Tiger POS support modifiers?

Accepted Answer

Yes. Create required or optional modifier groups with single or multiple selections.

Question 52

Can I assign different roles to staff?

Accepted Answer

Yes. Admins, managers, and cashiers can each have role-based permissions.

Question 53

Can I customize the receipts?

Accepted Answer

Yes, you can customize receipt headers and footers aligned with your branding.

Question 54

Can I set up the tax?

Accepted Answer

Yes, you can set up the tax according to your local area's taxation policies.

Question 55

Can I access Menu Tiger POS on different devices?

Accepted Answer

Yes. MENU TIGER POS is a web-based system that can be accessed from any supported device with an internet connection and a compatible web browser.

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พร้อมรวมเมนูดิจิทัล POS, KDS และ TMS ไว้ด้วยกันหรือยัง?